FAQ

Customer FAQ

Q: How will I receive the files?
A: You’ll get them by email within 2–3 business days.

Q: Can I customize these templates?
A: Yes, they’re fully editable in Canva and Photoshop.

Q: Do you offer refunds?
A: Due to the digital nature, all sales are final.

Q: How do I provide my design requirements?
A:After you place your order, we’ll send you a design request template via email. Just fill it out and reply to the same email — it helps us understand your needs better and deliver faster.

Q: Can I request a custom design?
A: Absolutely! If you don’t see what you need in our store, you can contact us for a custom branding or design request. We’ll discuss your goals and provide a quote based on the scope of your project.